Frequently Asked Questions
Everything you need to know about your Urban Monkey experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for the rest of the country. You will receive a tracking link via email as soon as your order ships.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Are Urban Monkey products ethically made?
Yes, we are committed to conscious fashion. Our products are manufactured in audited facilities that ensure fair wages, safe working conditions, and high-quality craftsmanship.
Do you ship internationally?
Currently, we ship to select international locations. Shipping fees and delivery timelines for international orders are calculated at checkout based on your destination.